Thank you for shopping at Roxanne Cook – Guitar, Piano, Voice. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your orders.
1. Processing Time
Orders are typically processed within [Number] business days. Processing time includes the time it takes to verify your order, prepare your items, and package them for shipment. Please note that processing times may be longer during peak seasons or holidays.
2. Shipping Rates
Shipping rates are calculated based on the weight of your order and the destination address. You can view the shipping costs during the checkout process before completing your purchase.
We offer the following shipping options:
3. Shipping Destinations
We currently ship to the following locations: [List of Countries or Regions]. If your location is not listed, please contact us to inquire about shipping options.
4. Shipping Carriers
We use the following shipping carriers to deliver your orders:
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.
6. Delivery Time
Delivery times vary depending on the shipping method and destination. Please refer to the estimated delivery times provided during checkout. Note that these are estimates and actual delivery times may vary.
7. Customs, Duties, and Taxes
For international orders, you may be subject to customs duties, taxes, and fees levied by your country. These charges are not included in the item price or shipping cost and are the responsibility of the recipient. Please check with your country’s customs office to determine these additional costs prior to purchasing.
8. Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible. Please retain all packaging materials and damaged items in case an inspection is required.
9. Incorrect Shipping Address
It is your responsibility to provide an accurate and complete shipping address. We are not responsible for orders that are delivered to an incorrect address due to customer error. If you realize that you have provided an incorrect shipping address, please contact us as soon as possible. We will do our best to update the address before the order is shipped, but we cannot guarantee that we will be able to do so.
10. Contact Us
If you have any questions about our Shipping Policy, please contact us at:
[Your Contact Information]
